Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, visit our physical store, or use services under the brand Freyza.

2. Information We Collect

• Personal details (name, phone number, email, address)
• Booking details (type of service, date, time, location or store visit)
• Payment information (processed securely via third-party payment providers)
• Device and usage information (IP address, app usage, cookies)

3. How We Use Your Information

• To process bookings and deliver services
• To send confirmations, updates, and support messages
• To improve our services and app/website/store experience
• To send promotional offers (only if you opt-in)
• For legal and security purposes

4. Information Sharing

• We do not sell or rent your personal data to third parties.
• Information may be shared with trusted service providers (e.g., payment gateways, staff, or service professionals) only to complete your service request.
• We may disclose information if required by law or legal processes.

5. Data Security

• We use encryption and secure servers to protect your data.
• No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

• Access and update your personal information
• Request deletion of your account/data (subject to legal obligations)
• Opt out of promotional communications at any time

7. Cookies & Tracking

Our website/app may use cookies to improve user experience, track performance, and personalize content. You can disable cookies in your browser settings.

8. Third-Party Links

Our website/app may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website/app with the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us using the details below.