1. Introduction
By booking or using our salon & spa services, you agree to these Terms & Conditions. Please read them carefully before proceeding.
2. Services
- We provide salon, spa, beauty, and wellness treatments.
- Service availability may vary based on appointment slots and staff availability.
3. Bookings & Payments
- All bookings must be confirmed through our website, mobile app, or physical store.
- Payment can be made online or at the store upon service completion (if available).
- Prices may vary depending on service type, customization, and products used.
4. Cancellations & Refunds
- Appointments can be canceled or rescheduled up to 24 hours before the scheduled time.
- Last-minute cancellations may attract a cancellation fee.
- Refunds (if applicable) will be processed as per our refund policy.
5. Customer Responsibilities
- Provide accurate details during booking (name, contact details, preferred time).
- Arrive on time for your appointment to avoid delays or rescheduling.
- Inform staff of any allergies, medical conditions, or sensitivities before the service.
6. Service Guarantee & Liability
- We strive to provide high-quality service, but results may vary depending on individual preferences and conditions.
- We are not liable for any reactions or issues arising due to undisclosed medical conditions or allergies.
- Customers are advised to take care of their personal belongings during their visit.
7. Privacy Policy
We respect your privacy and collect only necessary information for booking and service delivery. Personal data will not be shared with third parties without consent (except as required by law).
8. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on our website/app and take effect immediately.
9. Contact Us
If you have any questions about these Terms & Conditions, please reach out using the details below.